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The systems that turn a business into a machine that runs without you

Automation, payments, client management, AI, communication, and infrastructure.

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Sub-topics in Business Operations

AI phone agents, automation in client comms, and the practical use of LLMs in a UK SME.

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CRMs, onboarding, communication, and the operational discipline of looking after clients well.

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The physical and digital infrastructure of running a service business — telephony, hosting, addresses.

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Card, direct debit, recurring billing, and the cash-flow management that keeps a business solvent.

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How to systemise a business so it runs without depending on the founder.

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